• DESIGN PROOFS:  Design proofs are a digital copy of your design sent to you via email.  We will need your approval before we will print your product.  We can offer 2 complimentary design changes with every proof purchase.  Design proofs are sent within 2 business days to your email address on your account.
  • PRODUCTION TIME:  Most products ship within 7 business days. Mats, blankets, platters, and towels can take up to 12 business days during peak seasons.
  • SHIPPING:  Shipping prices are based on the weight of each item.
  • RETURNS:  We are unable to offer refunds on our products because they are custom made just for you.  Please choose carefully!
  • MISSING PACKAGES: If your order is missing & the tracking has marked it delivered, we can redo your order for a minimal fee.  Please read more about it here: Missing Packages
  • DEFECTIVE & DAMAGED ITEMS:  Please contact us within 3 business days if there is an issue with your order.  Please provide photos of the product in question.  We will issue a replacement on a defective product immediately.  Please contact us here.
  • Still have a question?  We will be happy to help during regular business hours. Please contact us here.